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Privacy Policy

Website Privacy Policy

Kiwazo CommV (“we,” “our,” or “us”) is dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website [kiwazo.com / kiwazo.be] (the “Site”). Please read this policy carefully to understand our practices regarding your personal information.

1. Data Controller

Kiwazo CommV
Sint-Baafsplein 10,
9000 Gent,
Belgium
Email: hello@kiwazo.com

2. What Data We Collect

When you use our contact form, we collect the following personal data:

  • Name: Your full name
  • Email Address: Your valid email address
  • Message: The content of your inquiry or message
3. How We Use Your Data

We use your personal data for the following purposes:

  • To Respond to Inquiries: We use your information to reply to your messages and provide the assistance or information you request.
  • Data Storage and Management: We store your data in our secure database hosted in the United States for internal records and future correspondence.
  • Communication: We may use your email address to send follow-up communications related to your inquiry.
4. Legal Basis for Processing

Our legal basis for processing your personal data depends on the context of your interaction with us:

  • Consent: By submitting the contact form, you consent to us processing your personal data for the purposes outlined above.
  • Legitimate Interests: We process your data to manage and respond to inquiries, improve our services, and ensure effective communication, which are essential for our legitimate business interests.
5. Data Storage and Retention

Your personal data is stored in a secure database located in the United States. We retain your data for a period of ten (10) years from the date of your last interaction with us. After this period, your data will be permanently deleted from the CRM database.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments to ensure the ongoing confidentiality, integrity, and availability of your data.

7. Data Transfers

Your personal data is transferred and processed outside the European Economic Area (EEA), specifically to the United States. We ensure that such transfers comply with the General Data Protection Regulation (GDPR) by implementing appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data in accordance with EU data protection standards.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: You can request correction of any inaccurate or incomplete personal data.
  • Erasure: You can request deletion of your personal data under certain conditions.
  • Restriction of Processing: You can request restriction of processing of your personal data under certain conditions.
  • Data Portability: You can request transfer of your personal data to another organization, or directly to you, under certain conditions.
  • Object to Processing: You can object to the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at hello@kiwazo.com. We will respond to your request within one month.

9. Cookies and Tracking Technologies

Our website does not use cookies or any tracking technologies that collect personal data. We utilize a privacy-friendly analytics tool that does not track individual users or use cookies.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective as of the date it is posted on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us at:

Kiwazo CommV
Email: hello@kiwazo.com

Effective date: 2024-12-12